Frequently asked questions
What is the floating chin support for?
It's the padded panel that sits under the chin. It holds the muzzle above the surface, so your dog stops swallowing water and stops panicking. It's the detail most life jackets leave out.
Is it comfortable for small dogs?
Yes. It sits under the chin without squeezing or rubbing, and sizes run from XS (1.5 kg) to XXL (40 kg).
How do I pick the right size?
Weigh your dog and check our size guide. Between two sizes, always go up: a slightly roomy jacket is safer than a tight one.
Which breeds is it recommended for?
All of them, and especially those that struggle to swim: bulldogs, pugs, basset hounds, dachshunds. Also ideal for puppies discovering water and senior dogs who tire quickly.
Will the handle take my dog's weight?
Yes. It's reinforced and fitted with a metal ring, designed to lift your dog safely or help him out of a pool.
Does the jacket dry quickly?
Yes, the neoprene dries fast in open air and handles pool, sea and lake without losing buoyancy. Just keep it out of the tumble dryer.
How does the 2nd at 50% off work?
Add two jackets to your cart, any design or size: the discount applies automatically, no code needed.
How long does delivery take?
Dispatched within 1 to 2 business days, delivered in 5 to 10 days with a tracking number. Details in our shipping policy.
What if the size doesn't fit when it arrives?
You have 30 days to exchange it or get your money back, no questions asked. See our refund policy.
Does the jacket replace supervision?
No. It's a buoyancy aid, not a substitute for you being there. Never leave your dog unattended in or near water, even wearing it.
How do I reach you?
Email contact@mellowpets.fr, we reply within 24 to 48 business hours.
