Frequently Asked Questions

How does the luminous effect work?

Our Lumina jewelry captures light (natural or artificial) during the day, then emits a soft blue glow in the dark. For optimal effect, expose your jewelry to light for a few minutes before nightfall.

What are the delivery times?

Your orders are carefully prepared within 24 to 48 hours. Delivery then takes an average of 5 to 9 business days. Delivery is free for purchases over €50.

Can I track my order?

Yes. As soon as your order is shipped, you will receive an email with your tracking number to follow your package every step of the way.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, as well as Apple Pay, Google Pay, and PayPal. All payments are 100% secure.

What is your return policy?

You have 14 days after receipt to change your mind. If a piece of jewelry does not suit you, contact us and we will assist you with the return or exchange.

How can I contact you?

Our team is available by email and will respond within 24 hours. Visit our Contact page — we will be happy to help you.